The password reset is initiated with the mobile app. After launching the app, tap email. You should see a similar view as above. Tap forgot password? Enter the account email address and tap reset password.
Check your email for the reset link. Continue the reset procedure by tapping the reset link in the email. If you didn’t get the email, please verify the used email address.
Tapping the reset link will open a page in a browser. Enter your new password and tap change. Your password is now reset and you can log in using the new password.